Contact Support

Welcome to ADCEND Support! We’re here to help you with any questions or issues regarding surveys, offers, or rewards.

Email: support@adcend.net

Please include your account username and a clear description of your issue. Our team will respond as quickly as possible.

What We Can Help With

• Points not credited after completing an offer or survey

• Questions about pending vs confirmed rewards

• Technical issues while using ADCEND

• General inquiries about the website

Fraud & Security

ADCEND uses advanced anti-fraud measures to protect our users and advertising partners:

• Device fingerprinting (FingerprintJS)

• VPN and proxy detection

• IP monitoring and behavior analysis

Users attempting to bypass these systems or create multiple accounts may have their points removed or accounts permanently banned.

Pending vs Confirmed Rewards

Some offers may appear pending while verified by the provider.

• Pending points will automatically change to confirmed points once verified.

• Verification time can range from a few minutes to several days depending on the offerwall.

Why We Collect Your Email

Your email is used only to:

• Respond to support requests

• Notify you about important account or site updates

• Ensure platform security and anti-fraud measures

We never sell or share your email outside of trusted offer partners.